Privacy Policy

1. What Information We Collect

We may collect the following types of personal data:

Identity & Contact Information: Full name, email address, phone number.
Booking Data: Consultation history, communication preferences.
Purchase & Payment Data: Billing address, payment confirmation via third-party providers (e.g. Stripe, Wix Payments). We do not store card details.
Content Interactions: Form submissions, newsletter sign-ups, downloads.
Sensitive Information: Voluntarily shared information during mentoring or consultation sessions (stored securely and confidentially).
Technical Data: IP address, device type, browser, cookies, and usage patterns via analytics tools (e.g. Google Analytics).

2. How We Use Your Data

We only process personal data when necessary to:

Deliver consultations and services.
Provide access to paid or free digital content.
Respond to contact requests or enquiries.
Manage bookings and calendar integrations.
Improve our website and digital content.
Send updates or marketing emails (only with your consent).

3. Legal Basis for Processing

We process data under the following bases:

Consent: When you actively sign up for communications or submit contact forms.
Contractual Obligation: To deliver services you’ve requested or purchased.
Legitimate Interest: To improve services, respond to enquiries, and prevent misuse.
Legal Obligation: For compliance with UK and EU data protection laws.

4. How We Protect Your Data

Data is stored using secure, encrypted tools (e.g. Wix, Google Workspace).
Only authorised personnel in the UK access personal information.
We conduct regular reviews of our data security measures.

5. Third-Party Services

We may share your data with trusted third-party platforms necessary to run our business:
Wix (website + booking infrastructure)
Google Workspace (email, calendar)
Stripe or Wix Payments (transactions)
Calendly or Google Calendar (for appointments, if applicable)
These third parties are GDPR-compliant.

6. Data Retention

Consultation and booking data: retained for up to 2 years, unless required longer for legal purposes.
Financial transaction records: retained for up to 6 years (per UK financial law).
Contact form and marketing sign-up data: retained until you unsubscribe or request deletion.

7. Your Rights

As a UK and EU user, you have the right to:
Access the data we hold about you.
Correct inaccurate data.
Request deletion (“right to be forgotten”).
Object to processing or withdraw consent.
Lodge a complaint with the ICO (UK).
Contact us at hello@tinldn.com for any of these requests.

8. Cookies, Children's Privacy and International Transfers

We use cookies to enhance website performance and analyse site traffic. You can accept or reject cookies via our cookie banner or browser settings. See our cookie policy for more details.

We do not offer our services to individuals under 18. We do not knowingly collect data from minors.

We operate from the UK and use cloud-based platforms (e.g. Google, Wix) with servers that may be based outside the UK or EEA. Data is transferred securely using standard contractual clauses where required.

Contact Us

If you have any questions or concerns about this policy, contact:

The Intentional Neighbourhood Consultancy
📍 3rd Floor, 86-90 Paul Street, Central London, EC2A 4NE
📧 hello@tinldn.com

Cookie Policy

Effective Date: [Insert Date]

At The Intentional Neighbourhood Consultancy (TIN), we use cookies and similar tracking technologies to improve your experience on our website (www.tinldn.com).

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember preferences, and analyse traffic.

Types of Cookies We Use:

Essential Cookies – Required for basic site functionality (e.g. security, navigation).
Analytics Cookies – Help us understand how visitors interact with our site (e.g. Google Analytics).
Functional Cookies – Remember your settings and preferences.
Marketing Cookies – May be used to deliver personalised content or advertising (only with your consent).

How You Can Control Cookies

When you first visit our site, you can choose to:

Accept all cookies
Reject non-essential cookies
Manage individual preferences

You can also update your preferences at any time via your browser settings.